The following Terms of Service establish a contract between Softmatic GmbH, Berlin, Germany ("Softmatic") as the owner of PDFTeam and you. The terms include the provisions set forth in this document and in the respective privacy policy. Should you not agree to these terms, you do not have the right to access or use the service(s) and / or product(s) as listed below. If you do register for, subscribe or otherwise use our service(s) and / or product(s) you accept these terms and the respective privacy policy.
The PDFTeam website provides a range of products and services related to the creation, conversion and modification of PDF documents. Henceforth, the "product".
A limited version of the product is available at no cost ("basic features" or "free tier"). The features and limitations of the free tier compared to the paid plans are listed on the pricing page. Softmatic may anytime, at their own discretion, change the features and limitations of the free tier.
Certain features of the product are made available on a paid subscription basis ("elevated features"). To access these features you will be billed in advance on a recurring and periodic basis. Available billing cycles are monthly or yearly. For the subscription period you will be charged the fees and taxes applicable to that cycle as detailed below.
At the end of each billing cycle, your subscription will automatically renew ("Auto-Renewal") and your payment method for the subscription will automatically be charged within 24 hours prior to the end of the current cycle. For the new subscription period you will be charged the fees and taxes applicable to that cycle as detailed below and under the same conditions as the prior billing cycle unless you cancel it.
The available subscriptions are listed on the pricing page. An active subscription can be managed through your account settings.
All billing is handled by Stripe and governed by Stripe's terms and conditions.
You may cancel your subscription auto-renewal at any time by clicking on the "Manage Subscription"-link in your account. You will not receive a refund for the fees you already paid for your current subscription period and you will be able to access the elevated features of the product until the end the current subscription period.
Subscribers and users of the free tier have a monthly budget of credits. Unless otherwise noted, one credit permits the creation, conversion or modification of one PDF document. Credits that are not consumed at the end of the current monthly period are carried over to the next period as long as a paid subscription is active. Closing an account will forfeit all accumulated credits. The current credit balance and the date of the next top-up are listed in the account settings.
Some features of the product, namely several API endpoints, provide a "Test" mode. This mode is intended for dialing in settings and will not consume any credits. Documents created in "Test" mode carry a watermark and are not suitable for publication or commercial use. Softmatic may anytime, at their own discretion, cancel an account that overly uses or abuses "Test" mode.
Softmatic reserves the right to modify at any time the fees for the available billing cycles. Any change in fees will become effective at the end of the current billing cycle. Softmatic will announce upcoming changes to the fee structure four weeks prior to the change.
Refunds for subscriptions are available and have to be requested within three calendar days after the purchase.
The product may provide data from third-party services, henceforth "External Services". Softmatic is not responsible for assessing the accuracy or evaluating the content of External Services, and shall not be liable for any such External Services. Data displayed by any External Service, including but not limited to meteorological and location information, is for general informational purposes only. External Services may not be available in all languages and may not be available for use in any particular location. Softmatic reserves the right to change, suspend, remove, disable or impose limits on any External Services at any time without notice or liability to you.
SOFTMATIC MAKES NO REPRESENTATION, WARRANTY, OR GUARANTY AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, TRUTH, AVAILABILITY, ACCURACY OR COMPLETENESS OF THE PRODUCT OR ANY CONTENT. SOFTMATIC DOES NOT REPRESENT OR WARRANT THAT (A) THE USE OF THE PRODUCT WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA, THAT (B) THE PRODUCT WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, THAT (C) ANY STORED DATA WILL BE ACCURATE OR RELIABLE, THAT (D) THE QUALITY OF ANY ITEMS OBTAINED BY YOU THROUGH THE PRODUCT WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, THAT (E) ERRORS OR DEFECTS WILL BE CORRECTED, OR THAT (F) THE PRODUCT IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE PRODUCT AND ALL CONTENT, GENERATED OR OTHERWISE, IS PROVIDED TO YOU STRICTLY ON AN "AS IS" BASIS. ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS, ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW BY SOFTMATIC.
IN NO EVENT SHALL EITHER PARTY'S AGGREGATE LIABILITY EXCEED THE AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM YOU IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM. IN NO EVENT SHALL EITHER PARTY AND/OR ITS LICENSORS BE LIABLE TO ANYONE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES OF ANY TYPE OR KIND (INCLUDING LOSS OF DATA, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THE PRODUCT, INCLUDING BUT NOT LIMITED TO THE USE OR INABILITY TO USE THE PRODUCT, OR FOR ANY CONTENT OBTAINED FROM OR THROUGH THE PRODUCT, ANY INTERRUPTION, INACCURACY, ERROR OR OMISSION, REGARDLESS OF CAUSE IN THE CONTENT, EVEN IF THE PARTY FROM WHICH DAMAGES ARE BEING SOUGHT OR SUCH PARTY'S LICENSORS HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS SOFTMATIC AND THEIR EMPLOYEES, CONTRACTORS, AGENTS, OFFICERS AND DIRECTORS, FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, OBLIGATIONS, LOSSES, LIABILITIES, COSTS OR DEBT, AND EXPENSES (INCLUDING BUT NOT LIMITED TO ATTORNEY'S FEES), RESULTING FROM OR ARISING OUT OF (A) YOUR USE AND ACCESS OF THE SERVICE(S) AND / OR PRODUCT(S), BY YOU OR ANY PERSON USING THE SERVICE(S) AND / OR PRODUCT(S) AND THE EXTERNAL SERVICES ON YOUR BEHALF OR (B) A BREACH OF THESE TERMS.
Berlin, March 15, 2025